Privacy policy for the

"Book a table" service

In carrying out our activities we pay the utmost attention to the security and confidentiality of the personal data of our users and customers, in compliance with the applicable legislation on the protection of personal data and according to the principles of necessity, correctness, lawfulness, proportionality and transparency.

Below you will find information on how we process your personal data as part of the table reservation service.

It should be noted that this information does not apply to the processing of data carried out by or through third-party web pages to which the Site should refer, as we have no influence or control over their configuration and content. We therefore recommend that you consult the related privacy and cookie policies.

Please note thatdata protection in the Principality of Monaco is governed by Data Protection Act No. 1.165 of 23.12.1993 as amended, such as Law No. 1.353 of 4.12.2008.

Regulation (EU) 2016/679 (GDPR) would theoretically not apply to entities in the Principality of Monaco as it is non-EU; however, the GDPR is applicable to entities/companies established outside the EU that process personal data of natural persons in the EU to offer goods and services or to monitor the behavior of such persons in the EU. Therefore, in the processing of your personal data, both Monegasque and EU regulations will be respected.


DATA CONTROLLER

The owner of the processed data is by S.A.R.L. EXPLORER'S (hereinafter "the Company"), with registered office at 30, route de la Piscine - Darse Sud du Port - Quai Albert 1er, 98000 MONACO, with registration number R.C.I. 11 S 05396 and VAT number FR53000090547.

The infrastructure is provided by CIGIERRE – Compagnia Generale Ristorazione S.p.A., an Italian company with registered office in Tavagnacco (UD), Via Nazionale 35, 33010, Tax Code and registration number no. 01896000302, appointed Data Processor on behalf of SARL EXPLORER'S.


BOOKING METHODS AND DATA PROCESSED

Puoi prenotare il tavolo tramite contatto telefonico al contatto dei nostri ristoranti o utilizzando il form della pagina dedicata al servizio di prenotazione nel Sito.  

When booking by phone and online, you will be asked for the following personal data:

  • Name

  • Surname

  • E-mail address

  • Contact mobile phone number

  • Number of people for whom to book the service

  • Any payment details

  • Data from cookies, web beacons and other similar technologies. For further details see the cookie policy.

Both in case of telephone booking and in case of online booking through the Site, you will receive a confirmation e-mail with a booking code. Our employees on the restaurant, duly authorized to process such data, will be immediately informed about your reservation and it is not necessary to call or email the restaurant to confirm the reservation.

Your data may be processed with manual or computerized tools, suitable to guarantee security, confidentiality and to avoid unauthorized access.

If you provide us with personal data on behalf of someone else, you must ensurein advance that the data subjects have read this privacy policy.

We ask you to help us keep your personal data up to date, informing us of any changes that may occur and we invite you not to include in the messages you send uspersonal data concerning third parties or "sensitive" data (meaning those suitable to reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic, biometric or health, sex life or sexual orientation data). Otherwise, we will delete this information.


PURPOSE AND LEGAL BASIS

The processing of personal data must be legitimized by one of the legal conditions provided for by current legislation on the protection of personal data, as described below:

  • Purposes related to table reservation

    You are given the opportunity to ask us for a table reservation service, with indication of the venue, day, time and number of people in your favorite restaurant.

    Prerequisite for processing: fulfillment of pre-contractual obligations (in the phase of identification of the premises, choice of the preferred day and time, indication of the number of people participating) and contractual (when the service is performed and provided). The communication of your data is necessary for the achievement of this purpose; Failing that, you will not be able to use the service.

  • Offerta di pubblicità on-line e invio di comunicazioni commerciali basate sui tuoi interessi attraverso l’uso di cookie. 
    Presupposto per il trattamento: il consenso espresso; il mancato conferimento dello stesso non comporta conseguenze sui rapporti contrattuali. Qualora non abbia prestato il consenso o l’abbia successivamente revocato, non potremo offrire pubblicità on-line e/o procedere alle comunicazioni commerciali di cui sopra attraverso i cookie. Per controllare l’utilizzo dei cookie ed eventualmente disattivarli, consulta la nostra cookie policy;

  • Defense of rights in the course of judicial, administrative or out-of-court proceedings and in disputes arising in connection with the services offered.

    Your personal data may be processed by S. A. R. L. EXPLORER'S to defend its rights or take legal action or even make claims against you or third parties.

    Prerequisite for processing: legitimate interest of the Company to protect its rights.

    The provision of personal data for this purpose is mandatory because otherwise the Company will be unable to fulfill its legal obligations.

  • Purposes related to obligations under laws, regulations or Community legislation, by provisions/requests for authorities legitimated by law and/or by supervisory and control bodies

    S.A.R.L. EXPLORER'S may process your personal data to fulfill the obligations to which it is bound.

    Prerequisite for processing: fulfillment of a legal obligation. The provision of personal data for this purpose is mandatory because otherwise the Company will be unable to fulfill its legal obligations.

DATA COMMUNICATION

Your personal data may be communicated to the following categories of subjects:

  • our employees specifically appointed to process your data, in particular for the purposes of customer service and employees in our restaurants;

  • aw enforcement, government bodies, regulatory bodies, courts or other public authorities authorized by law;

  • providers of legal assistance and advice services;

  • IT or archiving service providers;

  • companies engaged to provide us with a service;

  • third parties or bodies to whom the communication of data is required by law.

The subjects indicated above may act, depending on the case, as data processors or independent data controllers. Beyond the aforementioned subjects, your data will not be disclosed.


HOW WE KEEP YOUR PERSONAL DATA SECURE

The owner uses appropriate security measures in order to improve the protection and maintenance of the security, integrity and accessibility of your personal data.

All yourpersonal data is stored on our secure servers, and is accessible and usable according to our security standards and policies.

If the data are processed by third parties, in the context of payment methods and forms, the Company ensures that security standards equivalent to its own will be applied. Instead, it is your responsibility to maintain the secrecy of the password to access your reserved area, so we ask you not to share it with anyone.

The Company undertakes to:

  • ensure the accuracy and updating of the data processed, and promptly implement any corrections and / or additions requested by the interested party;

  • notify the interested party, within the times and in the cases provided for by mandatory legislation, of any violation of personal data;

  • ensure compliance of processing operations with applicable legal provisions.

Furthermore, the Data Controller processes yourpersonal data in full compliance with the principle of correctness, lawfulness and transparency. In compliance with the Privacy Law, the Data Controller configures or, in any case, undertakes to configure information systems and computer programs by minimizing the use of personal data, so as to exclude their processing if the purposes pursued can be achieved through, respectively, anonymous data or appropriate methods that allow the identification of the interested party only in case of need. Finally, it should be noted that the data are not used for the purpose of adopting automated decision-making processes.


TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA

For the performance of the table reservation service, after receiving the telephone or online reservation, we can record the data on the cash system and on our applications, transferring the data also to service providers located in England that in any case guarantee high quality standards and protection of confidentiality, as well as compliance with applicable regulations and international treaties.

STORAGE TIMES

The data will be processed only for the time necessary to achieve the purposes for which they were collected or for any other legitimate related purpose.

Your personal data that are no longer necessary, or for which there is no longer a legal basis for its storage, will be irreversibly anonymized or securely destroyed within 30 days of the request or the terms set out below.

Especially:

  • As for the purpose of booking, the data may be kept only for the time necessary to process your requests. In any case, only the data necessary for administrative and accounting purposes cannot be kept for more than 10 years;

  • to offer online advertising and proceed with commercial communications based on your interests through the use of cookies and, more generally, for data collected through cookies: we invite you to read our cookie policy;

  • to comply with legal obligations or orders of public authorities: for as long as required by the concretely applicable legislation;

  • exclusively for the purpose of asserting and defending our rights even before the judicial authority: for as long as necessary to pursue the protection of our rights.


RIGHTS OF THE INTERESTED PARTY

We guarantee that you can exercise the rights referred to in Article 12.2 of EU Regulation no. 679/2016 (GDPR) at any time. In particular, you have the right to:

  • have access to your data;

  • request the correction of your inaccurate personal data or the integration of incomplete data;

  • obtain the cancellation of your personal data in the presence of one of the reasons provided for by the GDPR;

  • alls for processing to be limited only to specific personal data, where one of the grounds provided for in the regulation applies;

  • object in whole or in part to the processing of your personal data;

  • withdraw consent to processing at any time if based on consent, without prejudice to the lawfulness of the corresponding processing until the time of revocation.

The exercise of these rights is subject to certain exceptions aimed at safeguarding the public interest (e.g. the prevention or identification of crimes) and our interests. In the event that you exercise any of the aforementioned rights, it will be our responsibility to verify that you are entitled to exercise it and we will give you feedback, as a rule, within one month.

For any complaints or reports on the methods of processing your data we will make every effort to respond to your concerns. However, if you wish, you can submit complaints or reports to the authority responsible for data protection, the Commission de Contrôle des Informations Nominatives, whose contact details can be found on the website https://www.ccin.mc/fr/